King's College Email for Life

Brief Outage [Resolved]

Posted 23:02 10-Mar 2010

20:36 - 20:42
Brief outage caused by 8 servers all appearing to loose power at the same time despite being on battery/generator backups in case of failure. Currently investigating with datacenter the exact cause.

20:55
One of the storage servers isn't responding, some of you will be unable to login at the current time as a result. Should have it online in a few minutes.

20:56
Storage remounted, service fully online. Still determining original cause of the outage.

22:57
Datacenter has confirmed that a faulty power breaker tripped and had to be replaced with an on-site spare. Power was down for under 5 minutes but it took a few further minutes for the servers to boot back up. As you know we have been investigating A/B power feeds to prevent any single power fault from taking down the service.

Datacenter Power Failure [Resolved]
Previous

Email Service News

March '10

     23:02 10-Mar - Brief Outage [Resolved]
     20:14 04-Mar - Datacenter Power Failure [Resolved]
     10:37 03-Mar - Temporary access issues
     01:29 03-Mar - Thursday Emails Redelivery +Service Maintenance Notice [COMPLETED]
     10:48 01-Mar - Attachment Issues (Resolved)

February '10

     19:18 28-Feb - Mail between Saturday 20th - Thursday 25th
     10:59 26-Feb - Temporary Access Problems [Resolved]
     23:41 23-Feb - Outbound Email Issue [Resolved]
     21:17 22-Feb - Mail Filters and POP Downloads
     11:50 22-Feb - Inbound Email Delays (Resolved), SMTP issues (Resolved) Secure SMTP Issues (Resolved) Helpdesk Issues (Resolved)
     10:30 22-Feb - Client (SMTP) Sending Issues
     02:07 22-Feb - Sunday Service Update
     15:51 21-Feb - Phishing Email "Your Account Update"
     14:20 21-Feb - Restore Update
     01:56 21-Feb - Attachments Issue and Restore Update
     15:56 19-Feb - Service Issues [Resolved]
     08:38 19-Feb - Phase 2 - Good Overnight Progress
     16:06 18-Feb - Phase Two Begins (Restoring Old Email)
     12:14 18-Feb - Phase One Completing
     12:07 18-Feb - Phase 1 Restore Underway
     12:07 18-Feb - Emergency Forwarding Live
     12:04 18-Feb - Major System Failure Ongoing Recovery
     12:04 18-Feb - Emergency Server Upgrades
     12:03 18-Feb - Mail Access Offline [Recovered]
     12:31 17-Feb - Client (SMTP sending) Issues
     09:54 17-Feb - Phishing Email "Dear Webmail User"
     12:54 01-Feb - Database Outage [Resolved]
     12:04 01-Feb - General Slowness [Resolved]

January '10

     10:28 25-Jan - Saturday Webmail Outage [Resolved]
     10:03 21-Jan - Webmail Outage [Resolved]
     09:42 20-Jan - Help Articles
     16:49 12-Jan - Service Issues